Question 1 of 28

1. The most serious potential consequence of not following H&S regulations is

D) A decreased risk of legal action

C) Increase risk of injury and death

B) A decrease in cost of hire and reward insurance

A) An increase in company reputation

Question 1 of 28

Question 2 of 28

2. When undertaking risk assessments after looking for possible hazards what is the next step?

D) Decide who may be harmed

A) Record findings

C) Evaluate the risk

B) Review findings

Question 2 of 28

Question 3 of 28

3. What should a driver do first when confronted with a road accident?

C) Phone a colleague

B) Warn other traffic with hazard lights

D) Inform dispatch

A) Continue driving

Question 3 of 28

Question 4 of 28

4. A risk is:

D) Chance of someone can be blamed

B) Damage caused by fire

C) Number of accidents that happen

A) The chance the hazard can cause harm

Question 4 of 28

Question 5 of 28

5. How should a driver best reduce stress when dealing with difficult passengers?

C) Take them to their destination quickly

A) Tell them to change their attitude

D) Comply with their requests

B) Anticipate situations to make them easier to deal with

Question 5 of 28

Question 6 of 28

6. A driver has been asked to lift a heavy item. When lifting how is potential injury avoided?

D) Keep the load away from the body

C) Place the feet together with knees straight

A) Adopt a good posture

B) Share the load with the passenger

Question 6 of 28

Question 7 of 28

7. What is the duty of care a driver has to a passenger?

B) Passenger gets to their destination quickly

D) Passenger can use on board entertainment system

A) Passenger can get in and out of the vehicle safely

C) Passenger can use any payment system

Question 7 of 28

Question 8 of 28

8. What is the first step in dealing with a problem that requires the use of a contingency plan?

A) Write down all the details

D) Record a risk assessment

B) Communicate with the right people

C) Complete the journey

Question 8 of 28

Question 9 of 28

9. There is a disagreement over a fare – you have resolved the situation by explaining the reasons for the fare. This is an example of which type of strategy?

D) Collaboration

A) Avoiding

B) Accommodating

C) Competition

Question 9 of 28

Question 10 of 28

10. What should you do first if your vehicle breaks down in a dangerous position on a motorway?

A) Push the vehicle to safety

D) Alert police

B) Call your breakdown cover company

C) Use a warning triangle

Question 10 of 28

Question 11 of 28

11. Your customer is feeling unwell and tells you they need to take medication – what action should you take

A) Stop at the nearest Chemist

B) Drive to a Hospital immediately

D) Complete the journey quickly

C) Follow the customers instructions

Question 11 of 28

Question 12 of 28

12. Which of the following is most likely to be a hazard when driving at night on an out of town journey?

C) Dazzle from headlights

B) Congestion

A) School children

D) Road rage

Question 12 of 28

Question 13 of 28

13. A driver is in an emergency situation, who should they contact in order to implement their contingency plan?

C) Dispatch Office

B) Traffic Warden

A) Licensing Officer

D) Rank Marshall

Question 13 of 28

Question 14 of 28

14. What is the first basic rule to follow before lifting a passenger’s suitcase?

B) Check regulations

D) Adopt a good posture

C) Stop and think

A) Keep close to the load

Question 14 of 28

Question 15 of 28

15. Who is most likely to be able to help the driver reduce risks when picking up passengers at a taxi stand?

D) Rank Marshall

B) Traffic warden

C) Other drivers

A) Trade association

Question 15 of 28

Question 16 of 28

16. A customer has been injured whilst under a driver’s duty of care. What is not likely to be a consequence of this?

D) Driver could be sued

C) Licensing authority investigation

A) Future insurance costs could be reduced

B) Vehicle could be taken off the road

Question 16 of 28

Question 17 of 28

17. Which insurance covers a driver’s public liability?

C) Home contents

D) 3rd party vehicle

A) Hire and reward insurance

B) Personnel indemnity

Question 17 of 28

Question 18 of 28

18. Following an incident how can you best reassure customers?

D) Deny any responsibility

A) Show concern and understanding

B) Avoid conversation

C) Slow down then speed up

Question 18 of 28

Question 19 of 28

19. It is important to reassure customers who may be in shock because

B) It allows you to charge more

D) It prevents you from legal liabilities

A) It allows you to paint a feeling of personal security

C) It prevents a customer blaming you

Question 19 of 28

Question 20 of 28

20. A driver works weekend evenings and nights in a busy city centre. What should they do to avoid situations that will cause stress whilst driving?

C) Ignore customers

D) Refuse long fares

A) Anticipate challenges

B) Sleep during breaks

Question 20 of 28

Question 21 of 28

21. Which of these is a kinetic lifting principle?

D) Lift by bending the back

C) Carry the load away from the body

A) Avoid twisting the body

B) Hold the load above shoulder height

Question 21 of 28

Question 22 of 28

22. Who is the most responsible for the safety and welfare of the customer in the event of an emergency whilst in the vehicle?

C) Dispatcher

A) Customer

B) Driver

D) Licensing authority

Question 22 of 28

Question 23 of 28

23. Which of these is part of the kinetic lifting principle?

C) Positioning feet together and knees straight

B) Keeping knees locked with back bent when lifting

A) Keeping knees bent and keep the back’s natural posture

D) Positioning the feet wide apart and waist bent

Question 23 of 28

Question 24 of 28

24. How should dispatchers help reduce the personal risk to drivers from known bad customers?

D) Implement exclusion lists

B) Reduce the work load

A) Call every hour

C) Understand symptoms of stress

Question 24 of 28

Question 25 of 28

25. Which of these is most likely to be caused by bending your back when lifting?

A) Abrasions

C) Bruising

B) Spinal injuries

D) Leg injuries

Question 25 of 28

Question 26 of 28

26. How should a driver best reduce risk when carrying passengers late on a Saturday night?

D) Refuse fares from any drinking establishment

A) Carry out a vehicle check

B) Use knowledge gained on a conflict management course

C) Listen to traffic and road reports

Question 26 of 28

Question 27 of 28

27. Exercise and diet are important for a taxi driver because they lead

B) An active lifestyle

D) A Hazardous lifestyle

C) A stress free lifestyle

A) A sedentary lifestyle

Question 27 of 28

Question 28 of 28

28. How should a driver contact their base when in difficult situations when they are at potential risk?

C) Text in later

A) Use a panic switch

Use CCTV

B) Phone in later

Question 28 of 28