Conflict Resolution Course
Conflict Resolution course develop an awareness of the risks of providing public help and learn how to deal with conflict. You will also gain an understanding of what help is available to effectively and safely support you in trying to resolve conflicts.
Duration
75 Min
Price
Starts from: £35.99
Training
Online
For More Details Contact Us
Course Overview
The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale.
There are occasions when staff in the healthcare sector can experience verbal abuse and, in exceptional circumstances, physically abusive behaviour from patients, other staff or visitors whilst trying to do their jobs.
This course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce.
It covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up.
As well as the negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.
Advantages
Left unmanaged workplace conflict can be damaging to relationships, team morale and ultimately the company’s bottom line. Having a knowledge of effective conflict resolution techniques and strategies and taking a proactive approach to resolving issues will lead to a better work environment and more effective teams.
CPD approval means that this course can be used by those that need to prove they are continually developing themselves.
Online training is flexible, efficient and cost-effective, so candidates can progress through the modules at their own pace, in their own time, making it easy to fit the training around their work and personal life.
Further Progression
Beyond this topic we offer a range of other business skills courses that could all be useful in developing and improving as a manager. The ones that directly compliment this course include Developing, Teamwork and Introduction to Emotional Intelligence.
Course Contents
- Introduction to Conflict Resolution
- Causes of Conflict
- Behaviour During Conflict
- After Conflict
- Conflict De-escalation Techniques
- If All Else Fails
- Protecting Healthcare Staff from Conflict
Who is it for?
This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.
This course can be sold to individuals who are doing the training for themselves or it can be pitched to businesses who might want to put all of their first line management team through the training, so they are all work in the same way and have the same skill set.
Assessment
Learning progress and test results can be tracked by managers for internal development and learners can keep a certificate of completion for CPD.
Accreditations & Endorsements
This course was originally commissioned by the Department of Health and has been developed by NHS Employers. The NHS Counter Fraud and Security Management Service have endorsed this course.
Core Skills Framework
Please ensure you read through the Framework requirements for Conflict Resolution before starting this course. This course has been developed to assist NHS organisations in England in helping to meet requirements. There are also specific requirements from NHS Protect around training delivery.