The Level 2 Certificate in Introduction to the Role of the Professional Taxi and Private Hire Driver (RQF) delivered by Grupo Training is designed for both new entrants and experienced drivers seeking to meet industry standards and licensing expectations across the UK.
With increasing regulation in the private hire sector, many local authorities now require or strongly recommend this qualification as part of the application process for a taxi or private hire driver licence. The course is aligned with current industry practices, government guidance, and licensing authority expectations, ensuring learners are fully prepared to enter the profession.
We recognise that drivers often work flexible hours. Therefore, Grupo Training offers adaptable learning options, including flexible teaching schedules and assessment arrangements, allowing learners to balance their studies with work and personal commitments.
This qualification equips learners with essential knowledge of licensing laws, safeguarding responsibilities, road safety, and professional customer service. It is particularly valuable for those applying to councils where the Level 2 certificate is a mandatory requirement, as well as for those wishing to enhance their employability and professional standing within the sector.
The private hire and taxi industry in the UK is evolving, with many councils introducing stricter entry requirements to improve passenger safety and service standards.
- In London, private hire licensing is regulated by Transport for London (TfL), where this qualification is not currently mandatory but can strengthen your application.
- In many councils outside London (such as parts of Surrey, Hampshire, and the Midlands), this qualification is required before applying for a badge.
- Increasingly, councils are adopting this certificate in line with Department for Transport best practice guidance.
Completing this course ensures you are prepared to meet:
- Licensing and regulatory requirements
- Safeguarding and passenger safety standards
- Professional conduct expectations
- Employer and operator requirements (e.g. Uber, Bolt, local operators)
Objectives
This qualification aims to:
- Prepare learners to meet local authority licensing requirements
- Develop essential industry knowledge, skills, and professional behaviours
- Support safe, legal, and customer-focused service delivery
- Enhance employment opportunities within the private hire sector
- Build confidence in dealing with passengers, including vulnerable individuals
At Grupo Training, we focus on developing competent, responsible, and professional drivers ready for today’s regulated transport environment.
Important Information
- This qualification does not include local area knowledge tests required by some councils or taxi (Hackney carriage) licensing.
- Additional requirements such as DBS checks, medical assessments, and driving assessments are set by individual licensing authorities.
Upon successful completion, learners are automatically registered on the National Register of Taxi and Private Hire Drivers, developed by People 1st (the UK sector skills council).
The course covers key areas required for licensing and professional practice, including:
- Road safety and safe passenger transport
- Customer service excellence
- Licensing laws and responsibilities
- Safeguarding and equality
- Vehicle safety and maintenance
- Route planning and fare calculation
- Assisting passengers with mobility needs
- Transporting luggage and parcels
- Transporting children safely
The tables below provide guidance on which units are assessed in each test, the number of questions, and the test duration. The number of questions in a test is related to the units being assessed, the level, and the credit rating. Certificate in Introduction to the Role of the Professional Taxi and Private Hire Driver (RQF Level 2)
All assessments are conducted online and scheduled flexibly to suit learner availability.
On successful completion, learners will achieve a Level 2 Certificate in Introduction to the Role of the Professional Taxi and Private Hire Driver (RQF).
This qualification:
- Supports licence applications in many UK councils
- Enhances job prospects with private hire operators
- Demonstrates professional competence and compliance with industry standards
Learners are also added to the National Register of Taxi and Private Hire Drivers.
- Each unit is assessed through an online test set by the awarding body
- Practical assessment of transporting wheelchair passengers safely using an accessible vehicle.
- Exams are arranged in coordination with the learner and tutor
- Full tutor support is provided throughout the course
- Valid photographic ID (passport or full driving licence) is required for each test
Full learner support is provided throughout the course.
This qualification can lead to:
- Private hire driver (PHV) licence
- Hackney carriage (taxi) driver roles (subject to local authority requirements)
- Employment with ride-hailing platforms and local operators
- Further training in transport, logistics, or customer service
- Private hire driver
- Chauffeur servicesIt also supports your application for a private hire or taxi driver badge licence with the relevant local authorities.
Why Choose Grupo Training?
- High success rates and strong learner support
- Fully accredited training centre in London and Glasgow
- Competitive pricing with no hidden costs
- All-inclusive package (tuition, materials, exams, certification)
- Ofqual-recognised qualification
- Experienced trainers with real industry knowledge
- Step-by-step guidance on the licence application process
- Ongoing post-qualification support via email
- Free advisory sessions on how to apply for your private hire licence
Join Grupo Training and take the first step towards becoming a licensed taxi or private hire driver in the UK. Our expert-led training ensures you are fully prepared to succeed in the industry.
Grupo Training is committed to helping you not only achieve your qualification but also successfully enter and progress within the private hire industry.
